WCC offers 'NC Fast' training
By Staff Reports
Published in News on September 22, 2016 9:57 AM
Wayne Community College is responding to the implementation of a new eligibility and benefits system in county Division of Social Services (DSS) Offices, by offering courses for potential employees.
WCC is joining the state's 57 community colleges in providing universal, consistent training to create employees who are ready to work in the new "NC FAST" system.
Continuing education is offering two non-credit courses, which produce a certificate upon completion.
"Introduction to DSS Income Maintenance Caseworker" will be taught Wednesdays and Fridays, Sept. 23-Nov. 18, from 9 a.m. until noon. It explores the role of the income maintenance caseworker and provides employability skills training. It covers a basic understanding/proficiency in the entry-level skills required to be a DSS employee, basic computer and keyboarding skills, interviewing skills and resumes, workplace success and customer service skills, DSS and NC FAST terminology, and basic NC FAST navigation skills.
"Income Maintenance Caseworker - NC FAST" covers skills associated with the job, such as communication, interviewing, time management, data gathering/compiling, and data analysis, in order to determine service eligibility. Proficiency in using the NC FAST application is a focus.
The course will lead to basic understanding/proficiency in DSS client interviewing skills and DSS-specific processes.
It will taught Wednesdays and Fridays, Jan. 11-March 3, 2017, from 9 a.m.-12 p.m. The introduction course must be completed before this class can be taken.
Both are "Human Resources Development" courses and as such are fee-waived for qualifying individuals who are unemployed, underemployed or have received notice of layoff or pending layoff. For more information, contact Alison Sanford at 919-739-6926 or [email protected].